How can service processes become more digital and transparent?
Zuckersüße Metropolen und Gans viel Musik
Bei unserer diesjährigen Weihnachtsfeier gab es für das D-LABS Team neben prasselndem Kaminfeuer, Köstlichkeiten aller Art und einem wilden musikalischen Mix auch einiges zu leisten – die Challenge stand an.
World Usability Day
As every year, our colleagues visited the World Usability Day in 2019. This time we went to the beautiful city of Leipzig.
UX Design in Agile Product Development – Bringing Together what Belongs Together
As part of our project work, we are repeatedly confronted by D-LABS with the question of how we see the part of UX design optimally integrated in agile product or service development. In response, we developed a model in the design team for an ideal-typical process and the integration of UX Design and Development in Scrum.
Wants, Needs, Requirements: Asking the Right Questions in User Research
If a new product needs to be useful, if your customers may use it with joy or even get inspired by your product, you have to know your users’ needs and address them by your product.
It Doesn't Have To Be Crazy At Work
A few weeks ago the new book “It Doesn’t Have To Be Crazy At Work” from the founders of 37 Signals (which is now Basecamp) Jason Fried and David Heinemeier Hansson got published. It is the fourth book, after their latest releases: Rework, Remote and Getting Real. Since the community has anticipated it for quite a while now the expectations were high. Quick recap: it’s great!
“Student Company goes App” – and D-LABS keeps up
Following the last successful active participation in the Social Hack Day, we once again enthusiastically joined the “Student Company goes App” project to support the development of Germany’s first app dedicated to the work done in student companies.
Personas, Jobs-to-be-Done, Customer Journey Maps - how do I get this together?
By now, Design Thinking incorporates a wealth of possible methods and artifacts that can be applied in different process phases. This diversity can lead to increasing flexibility and even better insights; however, at the same time, especially inexperienced design thinkers are becoming increasingly insecure.
Strong team spirit despite rainy weather
At this year’s DAK Firmenlauf in Potsdam our employees gladly faced a new challenge. Even the pouring rain could not diminish the fun we had as participants or cheering fans, so we successfully reached the finish line.
On the lookout for latest trends and developments
This year, the Awwwards Conference took place from February 8–9 2018 in Berlin in the impressive Langenbeck Virchow House at the Charité premises. Our designers had the opportunity to locally participate in the colorful program comprising award ceremony, lectures, workshops, and a party.
Coaching Innovation Teams in the Chemical Industry
Flexibility and good user research can turn a problem into sustainable innovation. Innovation means using existing tools and methods and recombining them, because we do not have to reinvent everything to produce added value. Years of experience in dealing with innovation teams, tools, and methods makes D-LABS the perfect partner for the task.
An Incomparable Exhibition at the Bode Museum
The Staatlichen Museen zu Berlin (National Museums in Berlin) are exhibiting a very exciting exhibition of European and African sculptures at the Bode Museum. D-LABS has especially developed a museum app for this purpose that reveals the differences and similarities between the cultures of both continents – quietly captured with a new type of technology.
Visitor flow – UX meets art
At D-LABS we specialize on supporting our customers in the user-centered conception, implementation and validation of digital products and services in the spirit of Design Thinking. However, consumer needs do not only play an essential role in the development of apps and websites, but in almost all areas of human experience. Thus, we work holistically and examine also the environment of the users very closely.
Complexity as a challenge in Service Blueprinting
With the project task of harmonizing the customer interface – in particular, to increase customer friendliness – we supported one of the largest German network operators. To illustrate the Service Design concept, we applied Service Blueprinting and provided insights into the application of this method for depicting complex service processes in a corporate environment.
Media Panel at the Museum Barberini – Technology meets Art
End of January 2017 the new museum Barberini opens its doors for the first time. Visitors can expect an up-to-date combination of new technology and outstanding art. A unique, high-resolution media panel presents an exhibition’s art and background in a new way. We at D-LABS are proud to have been part of its development.
Prototypes as a means for communication
This blog article is about an aspect of prototypes which at the same time is the most important one – communication.
Neglected Aspects of the Agile Transformation
Speech held by Jörn Hartwig at the event “Human Resource and Management in the agile environment – experiences and tensions” hosted by the SIBB Forum Digital Business and the Forum Human Resources.
Customer Journey Map as an access to true user orientation
The first step for every company to provide user driven products and services is the understanding of user needs. A powerful tool to capture them is the customer journey map which is presented in the following.
Storytelling: Geschichten nutzbar machen
Alle Welt mag gute Geschichten. Wir lesen Bücher, schauen fern und gehen ins Kino, hören als Kinder liebend gern den Opa referieren oder erinnern uns gemeinsam an vergangene Erlebnisse. Es sind stets Geschichten oder Erzählungen, fiktiv oder auch nicht, von denen wir uns an die Hand nehmen und uns dankbar aus dem Alltag entführen lassen. Dabei dienen sie nicht nur der Unterhaltung und dem damit verbundenen Zeitvertreib.