services and methods

Persona Power

As methods, personas and use cases will be introduced. These methods serve the description of user groups and the documentation of work flows. With the help of practical examples both methods will be practiced and their possible application in the everyday work of the participants will be discussed. Additionally the importance of the utilization context and methods for its evaluation are presented.


With personas and use cases all participants learned and practiced methods which support a shared understanding within the team regarding the users, their tasks and workflows.