Flow Model

Flow Models (also known as a Network Analysis) visualize how a user completes a specific task or interacts with a product or service. They focus on the individual, a user role, or a department with specific main tasks and depict not only their workflow, but also their relationships with other people, departments or external institutions. A Flow Model can thus shows how intensively the relationship is perceived, whether it is a one-way or two-way relationship, and what information is exchanged in what form and via which medium. Problems and disruptions in communication are also documented.

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A clear presentation of responsibilities and communication paths provides a central overview of the organization concerned. The presentation can also be independent of temporal and procedural processes, and effectively shows communication and cooperation as well as their optimization potential in the company.